These terms are heavily skewed in favor of Uber, stripping you of your legal right to sue or join class actions by forcing all disputes into private, individual arbitration. The document is difficult to read and fails to provide clear information on how your data is used or how to get a refund. You are essentially agreeing to a contract that can be changed at any time without your direct consent.
Overall Score: 26/100 — ❌ Not Certified
26
out of 100
❌ Not Certified
Gig Economy · Reviewed April 8, 2026
Passing threshold: 75/100 for Certified, 55/100 for Approved
Criteria Breakdown
| Criterion | Score | Pass | Notes |
|---|---|---|---|
| Plain Language | 3/10 | ✗ | The document is dense, repetitive, and uses complex legal terminology, particularly in the arbitration section, making it difficult for average consumers to parse. |
| Data Collection Transparency | 4/10 | ✗ | The terms reference a separate Privacy Notice but provide little detail on the scope of data collection within the main agreement itself. |
| No Unauthorized Data Selling | 2/10 | ✗ | The terms are vague regarding data sharing and do not provide an explicit opt-out mechanism for the sale or sharing of personal data. |
| Clear Cancellation Policy | 5/10 | ✗ | The terms mention termination rights but do not provide a clear, user-friendly process for canceling services or subscriptions. |
| Clear Refund Policy | 2/10 | ✗ | There is no clear or accessible refund policy outlined in these terms; it is left to the company's discretion. |
| Auto-Renewal Disclosure | 1/10 | ✗ | There is no clear, prominent disclosure regarding auto-renewal of services or subscriptions within the provided text. |
| No Hidden Fees | 3/10 | ✗ | The terms mention payment processing but fail to clearly disclose potential fees, surcharges, or how they are calculated. |
| Right to Delete Account & Data | 2/10 | ✗ | The document does not provide a clear, accessible process for users to request the deletion of their account and associated data. |
| Fair Dispute Resolution | 0/10 | ✗ | The terms force users into binding individual arbitration and include a strict class action waiver, stripping consumers of their right to a jury trial. |
| Change Notification | 4/10 | ✗ | Uber reserves the right to modify terms at any time by posting updates, placing the burden entirely on the user to monitor for changes. |
Red Flags
- Section 2(a)(2): Explicitly forces users to waive their right to a jury trial and participate in class action lawsuits.
- Section 1: Grants Uber the right to terminate services or modify terms at any time, for any reason, without prior direct notice to the user.
- Section 2(a)(3): Imposes a 'Mass Action Waiver' that prevents users from grouping similar claims, effectively making it prohibitively expensive to challenge the company.
What Uber Could Improve
- Include a clear, plain-language summary of key rights and fees at the beginning of the document.
- Remove the mandatory arbitration clause and class action waiver to allow consumers access to the court system.
- Implement a clear, accessible 'Right to be Forgotten' clause that outlines exactly how a user can delete their data.
This review was conducted by FairPrint's automated scoring system using the Gemini AI model, applying our 10 consumer-rights criteria. Scores reflect the terms as written at the time of review — April 8, 2026. Companies can apply for official certification at any time.